Location: Newry, Northern Ireland
Job Type: Full-Time, Permanent
Salary: £30,000 – £35,000 per year
Work Schedule: Monday to Friday (Full-time, in-person role).
About EPAS Ltd: Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield – The Grease Management Solution, FilterShield – Food & Solid Waste Removal, and FlexiPlumb – Flexible Plumbing Fittings. Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.
Key Responsibilities:
Installation & Service Support
- Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
- Conduct site visits to assess installation quality and provide technical recommendations.
- Troubleshoot installation or operational issues and provide on-site or remote support.
Training & Customer Engagement
- Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
- Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
- Assess customer satisfaction with installations and provide feedback for service improvements.
Technical & Compliance Oversight
- Maintain detailed documentation of service visits, installation reviews, and customer feedback.
- Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
- Collaborate with the team to identify potential design or operational improvements.
- Support customers in optimising product placement and design for maximum efficiency.
Key Requirements
- Experience in technical support, field service, or installation within a related industry.
- Knowledge of mechanical, electrical, or plumbing (MEP) systems.
- Ability to troubleshoot and resolve installation or operational challenges.
- Strong customer service and communication skills.
- Ability to conduct training sessions and explain technical concepts to various audiences.
- A clean full UK driving licence (as travel to customer sites may be required).
Desirable:
- AutoCAD experience for reviewing and planning installation layouts or technical drawings.
- Familiarity with UK wastewater and drainage industry standards.
- Knowledge of ISO 9001 quality management systems.
Benefits Package: EPAS Ltd offers an attractive benefits package, including:
- Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days’ Paid Holiday per annum.
- NEST Pension Scheme.
- Company pension contribution.
- Company vehicle (if required for travel).
- Free on-site parking.
- Opportunities for career progression and skills development.
- A supportive and dynamic work environment in a growing industry.
How to Apply: Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to hr@epas-ltd.com with the subject line: “Technical Support & Installation Specialist Application – [Your Name]”
Learn more about EPAS Ltd and our innovative solutions: https://youtu.be/osiPr9XDWQ8
