Customer Service Advisor

Customer Service / After Sales Support – Environment Products and Services Ltd

Location: Newry, Northern Ireland (Office-based)

Job Type: Full-Time, Permanent – Monday to Friday (Full-time role)

Salary: £30,000.00 per annum

Benefits Package: EPAS Ltd offers a competitive benefits package including:

• Commission structure based on achievement of Key Performance Indicators (KPIs).
• Full business travel expenses.
• Private Health Insurance (employee, partner, and children up to age 25) after 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days’ Paid Holiday per annum.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

About Environment Products and Services Ltd (EPAS Ltd):

Is a global leader in sustainable Fats, Oils and Grease management and food waste solutions, including

• GreaseShield – The Grease Management Solution,
• FilterShield – Food & Solid Waste Removal

Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8

Customer Service & After Sales Support:

• Coordinate installation, maintenance, and service activities with internal teams and customers, ensuring prompt and professional resolution of queries.
• Maintain accurate service records, customer logs, and follow-up actions.
• Assess customer satisfaction and provide feedback to support continuous improvement.

Administration, Technical Support & Planning:

• Organise and prioritise customer service workflows and schedules to ensure efficient operations.
• Plan and coordinate field visits, technical support sessions, and training activities.
• Provide basic technical guidance and troubleshooting support for EPAS products.
• Ensure installations and services comply with company standards and UK industry regulations.

Key Requirements:

• Proven experience in customer service, after sales support, or technical support.
• Strong administrative and planning skills, with attention to detail.
• Excellent organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite; knowledge of CRM or service management systems desirable.
• Ability to work independently and collaboratively in a fast-paced environment.
• A clean full UK driving licence.

Desirable

• Knowledge of mechanical, electrical, or plumbing (MEP) systems.
• Familiarity with UK wastewater, drainage, or environmental compliance standards.

How to Apply: Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications, or email it to hr@epas-ltd.com with the subject line: “Customer Service Application – [Your Name]”